Cancellation Policy
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Cancellation & Refunds Policy

In the event that you need to cancel due a change in circumstances, we suggest your substitute for a colleague instead, there is no charge if you need to do this. To substitute a delegate, please email

However, if this not a viable option, you will receive a refund of your registration fees with the following conditions: (i) If you cancel your registration at least 42 days before the event, you are subject to an administration charge equivalent to 10% of the total amount of your fees (+ VAT if applicable). The full amount of your fee remains payable if your cancellation is 41 days or less before the event or if you fail to attend the event. If a cancellation changes the applicability of a multi-registration discount, the lowest value registration will be cancelled first. All cancellation or refund requests must be sent in writing to Refunds will be only be done through the original mode of payment. Please allow for up to 45 days for the refund transfer to be completed.

Payment Terms

Upon completion and return of your registration form, full payment is required no later than 5 business days from the date of invoice. Payment must be received prior to the training date. Please note that if payment has not been received before the training commences, we reserve the right to refuse admission. Once the payment is received, a confirmation notice will be sent to the client via email within 24 hours.

Future Forward Group FZE is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. In the event that a training course is cancelled, rescheduled or postponed due to unforeseen circumstances, a fortuitous event, Act of God, or other event that renders the training impracticable, illegal or impossible, Future Forward Group FZE shall assume no liability whatsoever. For the purposes of this clause, a fortuitous event shall include, but is not limited to: war, fire, labour strike, extreme weather or any other calamity.

Please note that while trainers are always confirmed at the time of publishing, circumstances beyond the control of Future Forward Group FZE may necessitate substitutions. As such, Future Forward Group FZE reserves the right to alter or modify the advertised trainer and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page.

100% Money-Back Guarantee

We are confident that you’ll find value in our digital marketing courses and that they will help you deliver ROI for your business. Therefore, if you are not satisfied with the training for whatever reason, simply inform us at the registration desk by the end of the first day to claim 100% of your course fees back. You’ll need to complete a form and send it back to us within 30 days in order to claim your refund. Please note that you will need to attend the first day of the training to be eligible to claim 100% of your course fees back. Please note that if you attend more than Day 1 of the training, you automatically forfeit your right to claim your course fees back.